This Shipping Policy is designed to inform you about the shipping time, logistics methods, shipping fee rules, and related precautions for products on the sprintpatch.com official website, helping you reasonably expect the receipt time and improve your shopping experience.
1. Shipping Time
1. Regular orders: After you place an order and complete the payment, we will arrange shipment within 2-3 working days (postponed on holidays and weekends).
2. Customized products: The shipping time is 7-15 working days, and the specific time will be informed to you when the order is confirmed.
3. Special circumstances: In case of force majeure factors such as insufficient inventory and logistics interruption, the shipping time may be delayed. We will timely inform you of the reason for the delay and the expected shipping time via email (the email you left when placing the order).
2. Logistics Methods
We will select a suitable logistics service provider (such as international courier, mainstream domestic courier, etc.) according to your shipping address to ensure that the product is delivered safely and on time. After the order is shipped, we will send you a logistics tracking number via email, and you can query the logistics progress through the logistics service provider's official website or the sprintpatch.com official website (www.sprintpatch.com).
3. Shipping Fee Rules
• International shipping: The shipping fee is calculated according to the receiving country/region, product weight, and volume. The specific shipping fee will be automatically displayed when you place the order and shall be borne by you.
• International shipping-related instructions: You shall bear the import customs clearance fees, tariffs, and other related fees, and the specific fee standards are subject to the regulations of the local customs; if the product cannot be delivered due to customs clearance issues, we will assist you in handling it but we will not bear the related fees and losses.
4. Receipt Notes
1. When signing for the product, please be sure to check the product appearance, packaging, and accessories on the spot for completeness and no damage. If there is any problem, please take photos on the spot for evidence and send an email to support@sprintpatch.com in a timely manner, and we will handle it for you.
2. If you entrust others to sign for the product, it shall be deemed as your own signature. SPINTPATCH will no longer be liable for product damage, loss, and other problems found after signing.
3. If the product cannot be delivered due to incorrect shipping address, unreachable contact information, or other reasons, the logistics service provider will make a second delivery or return it, and the resulting second delivery fee and return shipping fee shall be borne by you.
Contact Us: If you have any questions about logistics and shipping, you can send an email to support@sprintpatch.com for consultation.