Return & Refund Policy

Return, Refund & Cancellation Policy

To protect your legitimate rights and interests, sprintpatch.com has formulated this Return, Refund & Cancellation Policy, clarifying the conditions and procedures for order cancellation, return, and refund to ensure your shopping experience while balancing the interests of both parties.

1. Order Cancellation Policy

• You may request to cancel your order within 48 hours after placing the order.

• We process orders within 2 business days after order confirmation.

• If your cancellation request is submitted before the order is shipped and within the 48-hour cancellation period, we will cancel the order and issue a full refund to your original payment method.

• To request a cancellation, please email support@sprintpatch.com with your order number and cancellation request.

2. Return & Refund Conditions

Eligible for return and refund:
If the product you received has quality problems (such as damage, malfunction, inconsistency with the official website description, etc.), wrong delivery, or missing delivery, you may apply for a return and refund. The return and refund period is 30 days after receipt (based on the logistics signature time).

Not eligible for return and refund:

• The product has been used, damaged, or modified, and the issue is not caused by quality problems;

• Customized products (made to your specifications and cannot be resold);

• Special offer clearance and promotional flash sale products (clearly marked as "no return or refund");

• Applications made beyond the 30-day return and refund period;

• The product packaging, accessories, invoices, etc., are missing, making it impossible to verify the product source.

3. Return Shipping Fee Responsibility

• If the return is initiated by the consumer (e.g., dislike, wrong purchase, no longer needed, etc.), the consumer shall bear the return shipping fee. The specific fee amount shall be based on the shipping rate of the express company you choose.

• If the return is due to our reasons (e.g., damaged product, wrong item sent, missing delivery, quality problem, etc.), the consumer is not required to bear any shipping fee for the return.

4. Return & Refund Process

1. Application: Within 30 days after receiving the product, send an email to support@sprintpatch.com, stating the reason for the return and refund, and providing relevant information such as the order number, product photos (clear photos of the issue), and logistics signature proof.

2. Review: We will review your application within 3 business days after receiving it. If approved, we will inform you of the return address and precautions via email.

3. Return: Send the product, related accessories, and packaging back to the provided address.

   • Return shipping fee shall be determined according to Section 3 above.

4. Inspection and Processing: After we receive the returned product, we will conduct an inspection within 3 business days. If the inspection is approved:

   • Refund: We will process the refund within 5 business days, and the refund will be returned to your original payment account. The actual arrival time depends on the processing time of your bank or payment platform.

   • Exchange: We will send the replacement product to you within 5 business days, and the logistics information will be provided to you via email.

5. Notes

1. When returning or exchanging products, the product must be kept in its original packaging with complete accessories, no damage, and no signs of use; otherwise, it may affect the return and refund review.

2. If the product you returned does not meet the return and refund conditions after review, we will send the product back to you at your own cost.

3. If you have any questions about the cancellation, return, or refund process, please email support@sprintpatch.com, and we will respond promptly.

4. If the return is caused by the consumer, consumer should be responsible for the shipping fee. The spcecific fee should be based on the express company you choose.

   If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

6. Return address

Phone: +1 (781) 692-0403

Address 1: 5000 Richmond Street

Address 2: Building 2, Unit B, Storage Unit 27 (This field is required)

City: Philadelphia

State: Pennsylvania

Zip Code: 19137